Design studyDesign study
Mapleton Dental
An appointment assistant built around clear questions and useful handoffs.
- AI chat and voice agents
- Web development
- What it is
- An appointment assistant built around clear questions and useful handoffs.
- What's inside
- Calendar with available appointment times, Conversation handoffs for reception review
- Works on
- Desktop and phone concepts
- Built by
- Loopwell Solutions team — original design study
- Project
- Mapleton Dental
- Services
- Web development / AI chat and voice agents
Inside the build
See how it feels.
Explore the phone view
Scope of work
The challenge
One in three calls came after closing time and went to voicemail, and most of those patients never called back.
What we built
A phone and WhatsApp agent that books appointments, answers common questions and passes anything clinical to a person with a written summary.
What was delivered
- Designed product interface
- Working application and handover
Project details
Outcome
An appointment assistant built around clear questions and useful handoffs.
Design scenario: Health, 2026; illustrative timeline 5 weeks. Stack: LLM APIs, WhatsApp Business, Next.js.
The agent books appointments at 11 pm and hands tricky calls to my receptionist with a summary. Patients assume she works nights.
Next project
Fennick Fitness
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